ULV VITA Program shines in IRS review
The Volunteer Income Tax Assistance (VITA) program at the University of La Verne recently concluded its 14th year, once again delivering free, high-quality tax preparation services to eligible individuals and families across La Verne and surrounding Southern California communities. Between February 1 and April 5, 2025, IRS-certified volunteers helped low- to moderate-income taxpayers (those earning $70,000 or less) file their returns with accuracy, care, and at no cost.
Backed by the IRS, the VITA program breaks down financial barriers to tax filing while giving students valuable hands-on experience. University of La Verne students completed required volunteer hours and developed real-world skills in tax preparation, client communication, and quality review.
The IRS gave the program high marks during an unannounced site review in March. Reviewer Elizabeth Stenquist evaluated three randomly selected returns and awarded the site a perfect 100% score. She praised the volunteers for their professionalism, attentiveness, and enthusiasm. Stenquist also highlighted the welcoming atmosphere and personalized service, noting how the site coordinator even remembered returning taxpayers by name. She further commended the effective use of the updated IRS Form 13614-C for intake and quality checks, which reflected the program’s commitment to accuracy and continuous improvement.
Program coordinators Maria Nieto and Jose Valdovinos, both with decades of IRS experience, played a central role in mentoring students and upholding quality standards.
Maria Nieto, who recently retired after 18.5 years as an IRS revenue agent and subject matter expert in accounting methods, recalled how the idea for the program first took shape during a faculty retreat 15 years ago. Along with fellow IRS veterans Jose Valdovinos and Caroline Payne, she helped establish the University of La Verne VITA site. For Nieto, watching students apply classroom lessons in real-world situations and grow in confidence is the most rewarding part. She recalled how nervous many of them were on day one, only to become self-assured professionals by the third week. One of her most memorable moments this year was the surprise in-person IRS audit and quality review, an experience the entire team handled with composure and teamwork.
Jose Valdovinos, who brings 31 years of federal service, values how the program bridges theory and practice. He sees VITA as an opportunity for students to work directly with real tax returns while contributing a meaningful service to the community. He takes pride in the program’s continued excellence, particularly this year’s achievement of the lowest rejection rate in its 14-year history.
Student volunteers also reflected on their experiences. Joelle, a senior in accounting participating for the first time, admitted the experience was initially nerve-wracking. However, as the weeks progressed, she gained confidence and found the most memorable part to be the diversity of clients she met during interviews. Diego, a junior in accounting, appreciated the supportive and well-structured environment. He found the hands-on learning especially valuable and enjoyed working closely with clients while being guided by knowledgeable reviewers and teammates.
As the 2025 tax season winds down, the University of La Verne’s VITA program continues to serve as a model for community service, student development, and operational excellence. Its lasting impact reflects the dedication of both experienced professionals and motivated student leaders.
For future updates on University of La Verne’s VITA program, follow university announcements or visit the IRS VITA site.
